THE GONDA district administration has launched an initiative to resolve public grievances by holding ‘Gram Chaupal’ in villages. District officials led by the District Magistrate (DM) are visiting villages, interacting with residents while receiving their complaints and ensuring on-the-spot solutions to their problems.
The government is trying to strengthen public trust in administration through the ‘Prashasan Gaanv ki Chaukhat Par’ programme, said a statement.
Named ‘Gram Chaupal 3.0’ or ‘IGRS Chaupal’, the campaign is a research-oriented, data-driven, and solution-focused initiative, the statement said. It began with an analysis of complaints received through the Integrated Grievance Redressal System (IGRS). Under the leadership of DM Neha Sharma, villages with repeated and high-volume complaints were identified. Based on this analysis, 40 gram panchayats were marked as high-priority villages. Relevant departmental officials were directed to visit these areas before the chaupals to assess issues on the ground and ensure maximum on-site resolution.
The DM reviews the quality of grievance redressals to ensure lasting and effective outcomes, the statement said.
Gram Chaupal was formally launched on June 3 and complaints received via IGRS, Samadhan Diwas, and Janata Darshan have been prioritised. Administrative teams are organising ‘samadhan shivirs’ (resolution camps) in identified villages. On the first day, the DM visited a few villages where issues ranging from electricity and roads to sanitation, housing, ration, and land inheritance were addressed. Directions for resolution were issued on the spot.
DM Neha Sharma emphasised that the aim is not just to register complaints but to ensure “quality and lasting solutions.” She and other senior officials are visiting the chaupals to verify the sustainability and effectiveness of the resolutions. Case-by-case reviews have been made mandatory ahead of each chaupal, and eligible beneficiaries are being linked to government schemes.
Nodal officers have been assigned oversight and reporting responsibilities, with clear directives for direct accountability and disciplinary action in cases of negligence.
